Have Questions?

Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).

If you selected a trackable shipping method at checkout, your shipping notification email will provide a link to track your order.

Send us an email at info@theescapemail.com with your order ID and a summary of the problem.

Send us an email at info@theescapemail.com with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.

If you think you have been charged incorrectly after placing an order, send us an email at info@theescapemail.com with your order ID and the problem, and we will sort it out.

• We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.
• We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.
• We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information.
• Finally, we often send our subscribers special exclusive offers by email, so make sure you are part of that club by signing up for free at the bottom of any page.

UNITED STATES

SUBSCRIPTIONS AND SINGLE EPISODES (Less than 10 Episodes/order)

• Letter Mail: No tracking - FREE (5-10 days)
• Standard: No tracking - $7 (5-8 days)
• Standard: With Tracking - $20 (2-7 days)
• Express: With tracking - $48 (3 days)

BUNDLES (More than 10 Episodes/order)

• Letter Mail: No tracking - FREE (5-10 days)
• Standard: No tracking - FREE (5-8 days)
• Standard: With Tracking - $10 (2-7 days)
• Express: With tracking - $39 (3 days)

CANADA

SUBSCRIPTIONS AND SINGLE EPISODES (Less than 10 Episodes/order)

• Letter Mail: No tracking - FREE (3-10 days)
• Express: With tracking - $14-$25 depending on province (1-4 days)

BUNDLES (More than 10 Episodes/order)

• Letter Mail: No tracking - FREE (2-8 days)
• Express: With tracking - $5-$17 depending on province (1-3 days)

INTERNATIONAL

1-8 Episodes

• Letter Mail: No tracking - $1.70-$4.40 (5-21 days)
• Standard: No tracking - $11.40 (6-10 days)

9-14 Episodes

• Letter Mail: No tracking - $1.70 (5-21 days)
• Standard: No tracking - $11.40 (6-10 days)

More than 10 Episodes

• Letter Mail: No tracking - FREE (5-21 days)
• Express: No tracking - $6 (6-10 days)

All orders are processed and shipped on the following business day. Some delays may occur during peak shipping times; if your payment method required approval; or if there is an unforeseen issue at the warehouse.

Orders are processed and shipped on the following business day, and will arrive within the specified window. If the estimated shipping time has been exceeded, please contact info@theescapemail.com to enquire.

There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Father’s Day, etc); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.

Sometimes tracking information shows as "not scanned" or "not left warehouse" if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.

All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact us first and we will do our best to help.

AS SOON as you realize you have given us the wrong shipping information, contact us at info@theescapemail.com.

If you contact us and we receive your message before the order has been fulfilled, we can cancel / modify the order.

However, if we receive your message after the order has been fulfilled there is no way for us to retract or modify the shipment.

Please double-check your shipping address before completing your order.

YES - you'll love your ESCAPE MAIL products or your money back!

We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping.

Send us an email to info@theescapemail.com first to let us know why you are requesting a refund, and we will give you additional information from there.

We take all the risk out of ordering by offering an unmatched satisfaction guarantee.

We'll always do our best to take care of you.

100% SATISFACTION GUARANTEE!

If your product arrives damaged, send us an email at info@theescapemail.com

with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.

If approved, your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.

No, we cannot switch one product for another after purchasing.