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Anonymous I love these games, my treat of the month!
We're thrilled to hear you love the games. Thanks so much for your support! :)
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KJ We enjoyed 1-3 and while this one had some great elements, the puzzles were very easy. The first three took about 90 minutes. We finishes this one in 37:00 according to the app. We are looking forward to the lost library!
Hi KJ, thanks for sharing your feedback!
We're glad you enjoyed the previous episodes and appreciate your thoughts on the difficulty. We hope you love the Lost Library next—happy puzzling!
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Cindy Al Love this Escape Mail! So much fun for the family old and young. Customer service was the best. I ordered last minute and they called me personally so we could arrange quick shipping to be able to play on the weekend :)
Hey Cindy,
Thanks so much for sharing!
Glad to hear you enjoyed Episodes 3 and 4, and glad I was able to help get them to you on time! :)
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Shawna Black Absolutely loved it!
Thanks for sharing Shawna!
Glad to hear you loved this episode :)
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Anonymous The flow of this one was confusing. Not sure which puzzle was first andthen the follow-on puzzles weren't obvious.
Hi Molly,
Thanks for taking time to review Episode 4. I'm sorry to hear that you found the flow of this episode more challenging. The code entries seen on the Bag Tag and the prompts on the digital portion are intended to provide some guidance on the flow of these puzzles, but they are certainly less explicit than some of the other episodes that include a 'Flow Card'. I really appreciate your feedback as we continue to improve existing and future games.
- 5 stars: 101 (78%)
- 4 stars: 17 (13%)
- 3 stars: 8 (6%)
- 2 stars: 2 (2%)
- 1 star: 2 (2%)
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Jessica Yabsley We are really enjoying our Escape Mail episodes. They take the perfect amount of time to do and are exactly the right level of “difficulty” for us :)
Thank you so much! We’re so happy to hear the episodes are hitting that sweet spot of challenge a...
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Chris Bryson Great experience. Ton of fun. Perfect for parents looking for something fun after the kids go to bed
Thank you so much for your review! We’re so glad to hear that it made for a fun at-home date nigh...
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Bree We found this was a hard episode because unlike the other episodes there was no guide for what order to do any of the tasks, and we think maybe we were missing something in our envelope? We used hints on almost every step unlike the previous episodes! Still loving the game though!
Thank you so much for your feedback, and we're really glad to hear you're still enjoying the game!
You're absolutely right—this is one of the very few episodes that does not include a flow card. That was a deliberate choice on our part due to the smaller number of puzzles in the episode and a key spoiler related to the passport assembly. We understand this may have made the episode feel more open-ended, and we appreciate you sticking with it!
The good news is that future episodes do include flow cards again, so you can look forward to that added structure returning.
Thanks again for playing and for sharing your thoughts—it really helps us improve!
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Jesi Carter We enjoyed it.
The episode has basically 3 puzzles to solve.
We purchased the standard difficulty, and solved most of the clues fairly quickly. We only got stumped in the 2 number 2 letters, and had to read the easy clue to know how to proceed. Overall lots of fun.
But if I could offer one suggestion, it would be nice to see future Series have a couple more puzzles per Episode.
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Tyson It was just the right combination of clues and deduction with a bit of trial and error thrown in to make this a fun and challenging episode. Thanks! Can't wait for the next one!
Thank you so much! We’re so glad the balance of challenge and fun hit the sweet spot for you—that’s exactly what we aim for. We’re already excited for you to dive into the next episode… let us know how it goes!
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Carolyn Taverner This one took me the longest to solve so far. A great way to pass the time away from the screen.
Thank you! We love hearing that it challenged you in the best way. It's so nice to know it gave y...
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Steve Randle Loved this one. Really had to think about it, but there were just enough hints buried in the materials to figure it all out. It's really fun having something come monthly!
Thank you so much—we're thrilled to hear this was your favourite one yet! We love that you took t...
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Christine Novitsky We really enjoy escape mail! Our favourite episodes were 2 and 3 so far. We have a subscription and look forward to getting it every month. They take about 1-2 hours and are always interesting. We’ve had a couple of puzzles/clues that were confusing but overall the puzzles are solvable and interesting. No matter what, we have fun with it! We love escape mail because it’s different and there’s nothing else like it. We get to do something different than a movie or board game in the comfort of our home. I recommend anyone to try it!
Thank you so much for your thoughtful review! We’re thrilled to hear that you’ve been enjoying the experience with Escape Mail and that Episodes 2 and 3 stood out as your favorites. It’s great that you’re having fun with the puzzles, even if a few were tricky! We love providing a unique experience, and we’re so happy it’s become a special part of your monthly routine. Thanks for recommending us—we can’t wait to bring you more fun adventures!
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allan k Enjoy doing these. Puzzles are a bit short though.
There was a misprint that prevented us from interpreting the 2 digit code on the first 6 digit puzzle code.
Hi Allan,
Thank you for your feedback! We're glad you enjoyed the puzzles, though we appreciate your note about the length. We're always looking for ways to improve! We sincerely apologize for the misprint and understand how that could be frustrating. If you'd like, please reach out to info@theescapemail.com, and we'd be happy to assist you further. Thanks for playing!
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Michelle Nail We are on our fourth episode and we love this series so much! It is perfect for us and our 13 year old son. The puzzles are challenging enough but still solvable for us. The episodes take us around an hour or two each. We also love the variety of different types of puzzles from episode to episode. So happy that we signed up for this subscription!
Hi Michelle,
Thank you for your wonderful review! We're so happy to hear that you and your fami...
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Roseann Palmer This is a fun and thought provoking game for the family. Its pretty difficult for smaller children however, but they have lots of clues you can use if you get stuck. I would suggest getting the whole thing at once or setting up for delivery because you wanna keep going after you finish the first one.
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Rachel Soran Escape Mail has become a cool thing my husband and son do together. They really enjoy it.
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Riley Good experience, really short puzzle. The link at the back of the passport was broken so we had to find it manually.
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Kelly Woodall I have been loving your guys stuff and I hope you guys make more stuff in the future.
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Iola The glitchy Bank application on the new portal did not work and did not accept the correct code. We solved all clues, but had to refer to hints to confirm that, which totally killed the buzz. No excitement from victory in this episode.
Thank you for bringing this bug to our attention Iola, we're sorry to hear that it tainted the experience for you. We've recognized that it is an issue with how Android keyboards function versus iOS and we've resolved the issue thanks to yours (and others) feedback. We hope you continue to enjoy your Escape Mail experience!
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Rin Judith We had solved one of the puzzles and then thought we had just missed something because when entering it in andriod it wouldn’t let us submit safety deposit box id so we thought it was wrong then we looked it up it was right but still wasn’t accepting it so we tried it on another persons iPhone and then it worked. Was a fun night but really wished we hadn’t been gaslit when trying to use an android phone
Thank you for bringing this bug to our attention Rin, we're sorry to hear that it tainted the experience for you. We've recognized that it is an issue with how Android keyboards function versus iOS and we've resolved the issue thanks to yours (and others) feedback. We hope you continue to enjoy your Escape Mail experience!
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Greg We had the right code for the safety deposit box, couldn't get it to work on the new portal but tried it on the old version and it worked. Please check into this.
Thanks for bringing this to our attention Greg, we've resolved this now!
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Tiffany Lundrigan So far I have been loving the game but this episode didn't feel complete without a video at the end with a snippet from my "cousin".
I'm hoping episode 5 has a little more technology that comes into play.
You bet Tiffany! In fact, we took feedback from players during the creation and ensured that there are more videos in future episodes.
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ZypherDucks Overall we loved this episode!!! But I believe there's a glitch for IPhone. It didn't work at all for any iPhone we owned and wouldn't let us retrieve the documents for the end of this episode.
10/10 would recommend though!
We have resolved this issue now, thanks for sharing :)
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Leah Miller The first 3 episodes we were able to complete with a little help. This episode we used every hint and were still rather confused. Did not feel accomplished at all at the end
Oh bummer! Hopefully future episodes play out differently for you! The good news is there's lots of variety in Season One :)
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Ivanna Jaramillo Will keep the game going. Great fun
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Elin Lovinda Brandt Bae I have not received a single envelope yet ;(
Hi Elin, thanks for reaching out to us. We received your email after Episode 1 asking for an address change, so we put a hold on while we waited for a confirmation of your new address. We see that you reached out over the weekend with the new address and so we are sending you all the outstanding episodes :) Thanks again for working with our team to get you what you need!
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Tammie Cleeton My daughter and I are doing these together and we love it. We look forward to the next envelope each month. Thanks for all the fun
Tammie
OOhhh that's so great! We love hearing stories like this! Keep 'em comin'!
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Wong Family A girlfriend and I have done 4 of your Escape Mail episodes now and thoroughly enjoy puzzling our way through them. Haven't done it yet without going to a "hint" or two but we'll get there!! Much fun
Yes you will get there! You're doing awesome! Keep up the great work!!!
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Sarah Wensley We’ve been so pleased with each of the escape mail packages that we have received. They are great for a range of ages and our kids 6-12 all feel apart of the process as we solve all the clues! I highly recommend these!!
That's so awesome! We're pumped to hear that even the little ones are helping to sleuth and solve! That's so great :) Thanks for recommending to others as well! We really appreciate it!
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Stephanie Koch I bought 2, thinking I would just try it. Finished them both in one night and bought more. So much fun.
That happens doesn't it ;) So glad to hear Stephanie, enjoy!
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Eric Arsenault Really hard but so well done love the mind challenge
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Stephanie Stefanyk Very fun! Wonderful experience especially during covid!
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MIRANDA ARKLEY Great activity to do from home!!
